Frequently Asked Questions
📦 When will my order arrive?
All orders are shipped from our warehouse in Germany. Typical delivery times are:
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Germany: 2–5 business days
Once your order has been dispatched, you’ll receive an email with a tracking number so you can follow your package in real time.
🌍 Do you ship internationally?
Currently, we ship exclusively within Germany to ensure fast, reliable, and timely delivery. Please enter your shipping address at checkout to confirm availability.
🔍 How can I track my order?
After your order leaves our warehouse, we’ll send you an email with a tracking link so you can check your shipment’s status at any time.
💳 What payment methods do you accept?
We accept several secure and popular payment options, including:
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Visa
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Mastercard
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PayPal
All transactions are processed with SSL encryption to keep your data safe.
⏳ What if my order is delayed?
Occasionally, delays may happen due to public holidays, weather conditions, or courier issues. If your package hasn’t arrived within the estimated timeframe, please contact us at krisygyabuspac65@gmx.net with your order number, and we’ll assist you promptly.
🔁 Can I return my purchase?
Yes, we accept returns within 30 days of delivery, provided the item is unused, unworn, and in its original packaging. Please contact us first to receive detailed return instructions.
❗ What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please notify us within 7 days of delivery by emailing krisygyabuspac65@gmx.net with your order number and clear photos of the issue. We will arrange a replacement, refund, or store credit.
💬 Need more help?
We’re here for you! Contact us anytime:
📧 Email: krisygyabuspac65@gmx.net
📞 Phone: +49 176 28795406
🏢 Address: Lymca UG, Brunnenstraße 174, 10115 Berlin, Germany
🕘 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM CET